Last update : February 8th
2. Visitor's guide
Before your visit
- Regional alert
Find out about the alert level in effect in the region you wish to visit.
If a portion of Québec is in a red zone, remember that inter-regional travel is not recommended from or toward an orange or red zone.
Additional health and safety measures issued by Public Health authorities are in place in regions covered by the “red” designation. The resorts request the cooperation of its visitors in order to strictly comply with these measures.
Customers living in a red zone can ski in a resort in the yellow or orange zone. However, they need to comply with the measures from their living zone, for example, their kids would not be allowed to participate in their regular group lesson or use any services prohibited in a red zone.
- Plan your visit :
It is strongly recommended that you purchase your ski tickets in advance.
Visit your favorite ski resort’s website or boutiquemaneige.ski to book a ticket with a maneige product such as Ski Passe-Partout, the Provincial Pass or a gift card.
What to bring ?
Access to base lodge, shops and restaurants may be limited, so don’t forget to bring what you need to be as self-sufficient as possible:
- Personal protective equipment: a minimum of two face coverings (one for outside / one for inside), hand sanitizer.
- Warm clothing for all weather conditions and a change of clothing to stay dry at all times.
- Water, snacks, hot thermos, lunch, etc.
(depending on color alerts, services may be closed)
Plan to pay by card to limit contact when shopping on-site.
At the slightest sign of symptoms of COVID-19 (fever, cough, difficulty breathing) for you or a member of your immediate family, you must stay at home, you cannot go to the resort.
Be aware of what is open and closed onsite.
- The range of activities and services offered evolves rapidly and differs from day to day.
- Consult the resort’s website or Facebook page before going.
- Avoid rush hour.
- Visit during the week.
- Arrive early.
Reminder: a customer living in a red zone cannot use a service that is not allowed in his or her zone (e.g. catering, group lessons, après-ski).
The 3 golden rules to apply at all time:
- Keep a distance of 2 metres with other visitors and employees.
- Wear face coverings in all indoor and outdoor public spaces. *
- Wash hands frequently.
At all time, follow the suggested circulation route and observe public health regulations in regard to gatherings.
* All users 3 years and older must wear a face covering outside. This can be a neck warmer, balaclava, neck gaiter or other well-fitting clothing that covers the mouth and nose. This garment must consist of at least two layers of tight-knit fabric and be large enough to completely cover the mouth and nose.
3. "Guaranteed season" policy
It’s already time to plan your winter season! The season pass pre-sale period has begun. In order to reassure customers who wish to purchase a season pass despite the uncertainty and the unknown surrounding the health measures to be put in place due to COVID-19, the Association has made recommendations to Quebec ski resorts. Here in a few lines are the purchasing rules:
“Guaranteed season”: Offered free of charge with any season pass purchase, customers may choose to defer their season pass to season 21-22 no later than xx (consult your resort) if the operating conditions for the next season do not suit them or request a full refund under the applicable rules of the Office de la protection du consommateur. * The customer must not have started using his subscription to take advantage of the guarantee.
Temporary or permanent interruption by government decree: In the event that the ski resort is forced to interrupt or permanently suspend its season due to a government decree, a compensation process will be initiated and this, only at the end of the season. The credit or reimbursement will be calculated in proportion to the number of days of operation offered compared to the number of days of operation that the resort could have offered, taking into account, among other things, the weather conditions or calculated according to the number of days of use of the pass (in the case where the resort has a control system – scan/RFID). See the terms and conditions of the subscription of your choice for more details.