New!

DIRECT ACCESS TO LIFTS WITH A MYSNOW PRODUCT

The Quebec Ski Areas Association is proud to invest and innovate by offering direct access to lifts to all holders of a MySnow product in more than 22 ski areas for the upcoming 24-25 season. 

This direct access will offer you an even more enjoyable experience and will allow you to hit the slopes faster.

Watch the video below to get all the details !

Frequently asked questions

Which ski areas will accept the Mysnow RFID card for the 24-25 season?

The participating stations are as follows:

What is RFID technology?

RFID (radio frequency identification) is a technology used in several industries, including skiing. It allows information to be sent and received via radio waves. In the ski industry RFID allows you to be identified at lift gates, thus avoiding the need to present yourself at the ski area ticket office. For the first phase of the project, only resorts using an RFID system from the company Axess will be included.

What are the changes with this new direct access to ski lifts?
  1. From the activation in early January, all holders of Mysnow product will no longer need to validate their barcode at the ticket office of participating ski areas.
  2. You can load your ski tickets purchased on the Mysnow store directly onto your Mysnow RFID card.
  3. One single Mysnow RFID card for all participating ski areas.
How can I obtain a Mysnow RFID card?

You can order a Mysnow RFID card for a fee of $7 via the product page.

If you lose your card, you will need to purchase a new one on the Mysnow store.

How do I register the Mysnow RFID card to your account?

W will make a first bulk shipment starting January 8. For purchases after this date, please allow 10 business days to receive your Mysnow RFID card. Once you have receuved your Mysnow RFID card by mail, all you have to do is register it to your skier profile in your Mysnow store account.

 

FOLLOW THESE STEPS :

 1- Log into your customer account on the Mysnow store, go to the new “My RFID cards” section, and click “Activate my RFID card.”

On computer:

On mobile:

 

 2- Enter the RFID card number and select a skier

On computer :

On mobile :

 

 3- Write the skier’s name on the back of the RFID card in the designated area to ensure you always have the correct card associated with the right skier.

 

Once the card is activated on your profile, whenever you purchase a ticket with your Mysnow product online through the Mysnow store for one of the 22 participating ski areas, the ticket will be linked to your Mysnow RFID card.

You lost your Mysnow RFID card?

In case you lost your RFID card, you can buy a new one from the Mysnow store for $7.00 at the following link : https://boutique.maneige.ski/produits/carte-rfid

Once you receive the new card, you can link it to your account by following these steps :

 

 1- Go to the “My RFID cards” section in your account

On computer :

 

On mobile:

 

 2- Locate the lost card and click on the red X at the end of the row in the “Actions” column, or tap the red button depending on whether you are using the mobile or desktop version.

 3- You will be asked for confirmation. WARNING: Once a card is reported lost, it can no longer be used on the store, even if you find it later.

On computer:

On mobile:

 

 4- A confirmation message will appear, giving you the option to purchase a new card or return to your profile.

On computer:

On mobile:

Where should you place your Mysnow RFID card at the ski area?

Make sure to place your Mysnow RFID card in a pocket of your coat (ideally on the left side), away from any other RFID cards and mobile phone, as these may block the signal from your card, preventing the lift gate from identifying you, which will deny you access.

How does it work at the ski area?

Once you’ve registered your Mysnow RFID card number to your skier profile, tickets purchased on the Mysnow store will bu automatically loaded onto your RFID card. However, only participating ski areas equipped with RFID technology will allow you direct access to the lifts without needing to go to the ticket counter.

For all other ski areas, you will need to validate your ticket by going to the ticket office.

What to do if you encounter access problems at the ski lift?

If the ski lift gate does not open, step out of the line and check the following elements :

  • Is your ticket valid for the correct date (check under “My tickets” in your account)?
  • Is your ticket valid for the correct time slot? All tickets have validity hours, whether they are for the day or evening. These hours vary by station, so make sure you are within the correct time slot; otherwise, the gate will deny access. Ex.: If you have a night ticket starting at 4 pm, you will be refused passage if you scan your card at the gate at 3:58 pm.
  • Is your ticket valid for this specific ski area?
  • Have you correctly registered your Mysnow RFID card to your profile?
  • Do you have another ski area’s card that could be causing interference?

After checking these elements, you sill have the option, at all stations, to validate your ticket at the ticket counter by presenting the ticket barcode found in the “My tickets” section of your Mysnow account.

If the ticket barcode still does not work, contact the customer service team of the Mysnow store, and their agents will be pleased to help resolve the issue.

The customer service hours for the Mysnow store are Monday to Friday, 8:00a.m. to 4:30 p.m., and Saturday and Sunday, 8:00 a.m. to 4:00 p.m. Contact them at: [email protected].

You forgot your Mysnow RFID card or haven't received it yet?

If you don’t have your Mysnow RFID card with you, the station can provide you with their own RFID card for a refundable deposit fee at the end of your day.

Can I lend my Mysnow RFID card to a friend?

No, the terms of use for the Ski Passe-Partout or Passe-Provinciale remain the same. The purchased product is only valid for the buyer. Lending the card to another person is not permitted and constitutes fraud under the law.

For any information request...

Contact the Mysnow boutique at [email protected].

Have a great ski season!